Contact

If you have any questions regarding your order, our products, or our policies, we’re here to help.

Please review our policies before contacting us, as most common questions are answered there:

• Shipping Policy
• Refund Policy
• Terms & Conditions
• Privacy Policy

How to Contact Us

You can reach our customer support team by email:

Email:
contact@storiesshops.com

To help us assist you as quickly as possible, please include:

• Your order number
• The email address used at checkout
• A brief description of your request

Response Time

We aim to respond to all inquiries within 24–48 business hours.

During peak periods, product launches, or high-demand blind box releases, response times may be slightly longer.

Order & Shipping Inquiries

Please note that our products are shipped using eco-friendly international logistics. Estimated delivery times can be found in our Shipping Policy.

Tracking information may take several days to update after shipment.

Returns & Refunds

For returns or refunds, please make sure your request complies with our Refund Policy, especially regarding blind box items and packaging conditions.

We appreciate your patience and thank you for shopping with us.